Getting the right senior home services agency for your senior can seem like a stressful and daunting task. Fortunately, it does not have to be this difficult. By asking some direct, pertinent questions, you will learn all you need to know to choose the right home care agency. Below are questions to ask before selecting an agency for senior home services.
How Long has the Company Been in the Business?
The quality of care an agency gives does not equate to the number of years, but it gives an idea of the agency’s success rate and stability. Research on the background of the agency to get a clear understanding of its reputation in the community. This includes the company’s better business bureau ratings.
Does the Agency Perform Background Checks on Employees?
Most people may take this for granted. For the protection of your senior, you need to make sure that the agency performs a thorough background check for arrest records that indicate senior abuse, DUIs, sexual misconduct, and other crimes.
Are the Employees Insured?
It is vital to ask whether the home care agency has workers’ compensation insurance for the employees. This protects you financially and legally if the caregiver is involved in an accident.
Can the Senior Meet the Caregiver Before?
Professional senior homecare agencies will allow seniors to meet and approve the caregiver. This is an important step to build trust and also let your loved ones know they have control over their care.
Does the Agency Provide a Plan of Care?
A plan of care is essential since it sets everyone’s goals and expectations for the type and amount of home care services that will be provided.
Will One Caregiver be Assigned?
Senior care is always better when the same caregiver on basis regular assists your loved one. This helps in creating a strong bond, trust and a higher level of comfort with the caregiver.
Will the Agency Provide No-Charge, No-Obligation Assessment?
Ask if the agency will visit you and your seniors in their living environment. This builds rapport, gives your loved one the ability to meet and decide whether the agency is a good fit for them and enables you to compare one senior home services agency with another.
Homecare agencies are an ideal option for senior and asking these questions will help you find the best agency to offer senior home care service to your loved one.